What Is Real-Time Fleet Visibility and How Can It Help Your Business?

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TOM’s real-time fleet visibility uses GPS tracking to monitor delivery drivers and it offers HUGE benefits to your business, and your customers.

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For businesses, transparency is critical to assessing driver performance and in turn, being able to improve efficiency, safety and output, resulting in a better customer experience.

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With the ability to quickly and easily access fleet information, businesses can see:

Their driver’s exact location
Which drops have been completed
The next stop along their route
Accurate ETAs

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With this information, you can:

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Increase Efficiency
With the ability to quickly access a driver’s location through an app, office staff are not spending more time on fleet management than necessary. This optimises their efficiency and allows them to spend time on other areas within the business. Additionally, driver’s can have their location checked without disruption, so they can get on with their job and customers can get faster updates.

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Adjust Delivery Schedules On The Spot
With TOM’s real-time visibility, businesses can more easily cater for last minute changes, unexpected orders or delays. This allows them to get ahead of disruptions so that deliveries can still be completed on time, keeping customers happy.

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Increase Safety
Fleet tracking also promotes safety as drivers are likely to take greater care when their movements are visible. This ensures that other road users, your drivers and their products all get to their destinations safely.

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Improve Customer Service
With the ability to easily keep drivers on schedule, customers will receive their deliveries on time and have a positive experience. With TOM, customers can even access order ETAs themselves via the TOM App, offering convenience and reducing downtime on customer support for staff.

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Is It Possible To Manually Track Drivers?

Of course, businesses can always track drivers manually, however there are a number of reasons why it is not the best option:

‍It Decreases Efficiency

Manual tracking requires office staff to call their drivers to attain their location. Constantly calling drivers to check their location, provide instructions and call back customers is time-consuming for office staff and ultimately slows down the drivers. This results in a communication bottleneck and is incredibly inefficient.

‍It’s More Expensive
As your business grows, so will your fleet and if you’re tracking drivers manually, this will require more staff. The cost of even one more staff member to help support manual tracking is far more expensive than using order management software.

‍It’s Unsafe

Phone calls are incredibly distracting to drivers on the road; Therefore, manual tracking compromises their safety and the safety of other road users.

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Real-time fleet visibility offers businesses the ability to streamline their operations, save time and improve customer satisfaction… and that’s just one feature. To learn about all the ways TOM can optimise your business and save you money, book your demo today! Go to:

https://www.tomsoft.com.au/contact

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July 25, 2023

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