How Venues And Suppliers Can Save Hours On Credit Requests With TOM
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How Venues And Suppliers Can Save Hours On Credit Requests With TOM
Let’s face it, credit requests aren’t fun for anyone. No one wants to send incorrect orders just as no one wants to receive them. However, the fact is that mistakes can happen in the fast paced nature of food distribution, so it’s important to have a reliable system in place for when things go pear-shaped.
TOM is the Total Order Management system that will help to minimise order errors in the first place and provide a simple, streamlined system for when the inevitable happens. The result is a more cost and time-efficient process, here’s how:
Accurate Documentation
With TOM, credit requests can be submitted on either the driver or customer app as early as at the point of delivery. This ensures order errors are not missed or forgotten as they can be easily captured and addressed on the same day. This also reduces further mix-ups or confusion in relation to the request, which can arise from manually managing requests or when they’ve been made long after the error occurred.
When drivers or chefs submit their in-app credit request, they can provide reasons and supporting images, this creates a workflow back to the office so the request can be approved or rejected in a matter of minutes.
Customer Convenience
While customers have the option to submit credit requests on the spot, this isn’t always possible. With TOM’s online credit requests, customers have the convenience of being able submit their request 24/7. This reduces calls to customer service and also gives the assurance that the request will be actioned in a timely manner.
Streamlined Workflow
For suppliers, managing credit requests alongside normal administrative duties can quickly become overwhelming without order management software. The build up of paperwork, enquiries and requests can cause cross-over and confusion, leading to costly errors.
With TOM, credit requests become part of a streamlined system. Customer service can access all credit submissions easily on a single platform, reducing the time spent switching between different applications and tools, and providing a unified view of all the requests in one place. This simplified system saves time and in turn, money.
Efficient Processing & Communication
Online credit requests can be processed more quickly than paper-based requests, reducing the need for time consuming calls between internal staff chasing information. Once a credit is submitted, the request will be live on the supplier dashboard ready for review. This reduces the time required for manual data entry and processing, resulting in a faster resolution for the customer.
TOM provides a streamlined workflow for suppliers processing credit requests, ensuring accuracy, convenience and accessibility. The result is a faster outcome for customers and a strengthened working relationship.
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